Job Description

JOIN OUR HISTORIC TOURS OF AMERICA FAMILY



This is a GREAT opportunity to SHINE the spotlight on your GUEST SERVICES and SALES skills!!!



Have fun offering Historic Tours of America's ® tours and attractions while inviting guests to learn about our historic city!



Job Summary


As the face of Old Town Trolley of Nashville, our Hotel Concierge plays a vital role in creating memorable guest experiences. The ideal candidate has a passion for hospitality, a sincere love of Nashville's history and culture, and a natural ability to engage guests. This role focuses on promoting and effectively selling discounted attraction tickets while providing top-tier customer service.



Employee Benefits

• Competitive pay and paid training: $18 per hour + commission

• All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for:
• Paid sick time
• 401K plan with company matching*
• Flexible schedules, including a combination of weekdays and weekends are available
• Fun, upbeat work environment with various award and recognition celebrations throughout the year
• Teladoc - 24 hr. access to doctor by phone or computer for employee and their dependents. Employer pays 100%
• Discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Antonio, San Diego, St. Augustine, Savannah, and Washington, DC since 1980!



Start your new Career With Us Today!


*Eligibility requirements may apply

• Promote and sell discounted attraction tickets to hotel guests
• Engage guests with enthusiasm, local knowledge, and excellent customer service
• Maintain a thorough knowledge of Old Town Trolley offerings and local attractions
• Operate Ventrata ticketing system accurately and efficiently
• Complete daily ticket sales recap and notes
• Stand and work independently for extended periods of time
• Comply with company policies and guest service standards
• Resolve guest issues calmly and professionally under pressure

Requirements:

• Experience with Ventrata or similar ticketing platforms preferred
• Strong communication skills with the ability to speak, read, and write fluent English
• Ability to remain pleasant, courteous, and professional in high-pressure situations
• Self-motivated and able to work independently
• Flexible availability including days, evenings, weekends, and holidays
• Prior sales or concierge experience is a plus

If you love sharing your city, helping others, and being a part of a fun and engaging team, we'd love to meet you!

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