Job Description

Kiehl's Since 1851 was founded as an old-world apothecary in New York City's East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl's we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl's! 

We have an exciting opportunity to join the Kiehl's team as Keyholder. This position is responsible for assisting Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by the management team. Provide superior customer service and develop customer relationships that will result in repeat business. Execute short and long term plans to achieve goals in support of the store's business strategy. Responsible for product and brand image presentation while maintaining a neat and organized store. 

Job Responsibilities:  

• Increase excellence in service by accelerating and maintaining customer retention, team education, and customer in store experience  
• Support regional comp and new store growth through   store results  

• Upholds standards of customer service excellence, visual merchandising, and store operations  
• Leader and motivator in team productivity  
• Enforce company policies and procedures  
• Oversees team in the absence of and in   partnership   with   store manager  
• Communicates feedback on business results to management team  

• Perform open and close procedures for the store  
• Regular attendance and timeliness for all scheduled shifts  
• This position provides 35+ hours/week; can be discussed with hiring manager  

Qualifications:  

• Retail and/or cosmetic experience preferred 

• Prior key holder experience preferred 
• Customer service experience  
• Communication skills 
• Analytical skills 
• Basic computer skills  

• Must be willing to work flexible hours and to work nights and weekends 
• High School Diploma or GED required 
• Must be 18 years or older 
• Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis 
• English mandatory, second language an asset

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