Job Description

Front Desk Night Audit Agent - Capital Plaza/Franklin Hotel Location Frankfort, KY :

Are you a night owl who enjoys a peaceful work environment and have a passion for hospitality? As our Night Auditor, you're the quiet hero behind the scenes, ensuring everything runs smoothly while the town dreams.

Located in downtown Frankfort, The Capital Plaza Hotel is a full-service hotel overlooking the Kentucky River, offering convenient access to several historical sites!

As a Front Desk Night Auditor at the Capital Plaza Hotel, you'll be responsible for balancing daily financial transactions, handling front-desk duties, and ensuring a seamless guest experience for all that visit and stay.

This position will work 1 evening shift, and 2 night shifts per week.

Compensation: $13.00 - $15.00 per hour

What You'll Be Doing:

• Deliver exceptional experiences for our guests
• Be Cheerful, Outgoing, and Happy to our guests...if you are smiling they are smiling!
• Monitor guest accounts and post charges
• Reconcile guest charges through the night audit process
• Register guests and assign them a guest room
• Compute bills and collect payments from guests
• Make and confirm reservations over the phone and online
• Answer the phone and operate the telephone switchboard
• Maintain responsibility for safekeeping and issuance of keys
• Be informed of all events taking place at the hotel on a daily basis
• Greet and welcome all guests in a professional and hospitable manner
• Review accounts and charges with guests during the checkout process
• Issue room keys and help guests transport their luggage to their rooms
• Perform other duties as assigned
• Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

What We're Looking For:

• Previous front desk experience preferred.
• High School Diploma/GED
• Excellent verbal and written communication skills
• Adaptability
• Ability to stand/sit for 8 hrs length of time
• Ability to lift 30 lbs.
• Ability to bend frequently during a shift
• Ability to read, write, understand and speak English

Additional Information: Kindly, be aware that the provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.

Job Tags

Hourly pay, Part time, Shift work, Afternoon shift,

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