Front Desk Agent/Full Time Job at Hôtel Faubourg Montréal, Montréal, QC

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  • Hôtel Faubourg Montréal
  • Montréal, QC

Job Description

Front Desk Agent/Full Time Location Montréal, QC :

Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to :

Responsibilities

  • Always offer professional, friendly and kind service
  • Make room reservations by phone, fax and email and assign rooms;
  • Process all external and internal calls, either by redirecting calls or assisting the caller
  • Take charge of the correspondent's request and monitor it according to hotel standards
  • Have a good knowledge of all services, especially reception, housekeeping, and technical maintenance
  • Serve as liaison for guests requiring information regarding all aspects of the hotel
  • Manipulate and distribute faxes, voicemails and written messages for internal and external customers
  • Attend people with special needs;
  • Have a thorough knowledge of the hotel's emergency procedures
  • Follow department policies, procedures, and service standards
  • Writes various reports, letters and general correspondence;
  • Complaint management;
  • Follow all security policies
  • Other assigned functions

Requirements

  • Experience in customer service in Hospitality,
  • Bilingual English-French, a third language an asset;
  • Strong interpersonal skills and problem solving
  • customer service oriented attitude;
  • Must be flexible in time management;
  • Very responsible and reliable
  • Ability to work under pressure in a fast-paced environment
  • Ability to work consistently with other colleagues as part of a team
  • Ability to focus on customer needs, staying calm and courteous at all times
  • Must be minimally available on Saturdays, Sundays, holidays and another day during the week
  • Computer skills in Microsoft and Opera PMS would be an asset.
  • Must be available for day shift, evening and night shift (23:00 to 07:00)

Job Type: Full-time

Pay: $22.64-$23.67 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Every Weekend
  • Holidays
  • Morning shift
  • Night shift

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Shift work, Weekend work, Sunday, Day shift, Saturday, Afternoon shift,

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