Job Description
What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today… The
Executive Assistant p rovides effective and efficient administrative support on Customer Service (CS) matters to the CS Management, including maintenance of team documentation, plans and reports, directing and coordinating project work (assigning tasks, controlling schedule); ensuring deadlines comply for submission of CS reports and other documentation, coordinates motivational/employee engagement activities for Tempe and serves as liaison with CR site project coordinator.
Key Responsibilities: Head of Customer Service - Provide executive admin support to the head of Customer Service.
- Provide admin support to CC Sr. Director, DCS Sr. Director, and Bit Director.
- Organize meetings or conferences when held locally, acting as administrative assistant and liaison-in-charge.
- Assist the Head of Customer Service in the preparation of notes/materials for meetings ie. prepare s Manage Head of CS’ office in his/her absence, ensure all matters requiring attention are redirected with discretion and attended to meticulously.
- Create, organize, and maintain the CS US SMT SharePoint, and photo files on SharePoint and GURU.
- Organize and maintain meeting minutes of monthly CS Meetings and /or coordinate key or large-scale Customer Service or company events including conferences, visitor lunches and employee engagement activities.
- Assist with procurement, order creation, expense tracking. Establishing reporting and control procedure while providing timely and accurate information to the Head of CS and Finance Manager.
- Any other CS-related duties and tasks assigned by the Head of CS and or CRC Facilities Project Manager.
Regional Office And Other Sub-function Managers - Collate data and documentation for CS reports, ensuring deadlines comply for submission of Customer Service reports and other documentation. Suppliers (travel agents, hotel & other service providers)
- Liaise and assist with travel arrangements and accommodation needs for participants, provide contact information of designated hotels to executive assistants making bookings, while helping them oversee any other logistics arrangements (ie. airport-office-hotel transportation).
Information Management - Organize and maintain an up-to-date filing system that provides quick and efficient reference.
- Coordinate with other departments to ensure the administrative office information and procedures are updated and comply efficiently.
Requisition Management - Process Purchase Requisitions for Customer Service Department.
Administration - Handle administrative and confidential work for the Head of CS to facilitate the efficient functioning of the CS team.
- Performs other tasks as assigned.
Skills/Qualifications: - Bachelor’s degree in Business or equivalent is required
- 2-3 years’ experience in an administrative/support role, preferably with exposure in a Customer Service Support function / Contact Centre environment.
- Excellent time management and organizational skills
- Excellent MS Office software (Word, Excel, PowerPoint, Prezi, etc.) and typing skills
- Excellent communication skills, both verbal and written
- Experience with Canva Design &Video Editing software skills
- Excellent collaboration skills
- Works well under pressure while maintaining a positive attitude
- Able to act responsibly, take accountability, maintain full confidentiality and build trust.
Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings – 401K with company match
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:
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