Job Description

As an Engagement Manager, facilitate appropriate project delivery to meet contractual obligations and client expectations mainly working with Insurance Practice. Reports to Delivery Executive.

Responsibilities:

• Closely monitor the project progress, quality, financials, customer satisfactions, risks, and issues. Take proactive actions with project managers and relevant stakeholders
• Educate and influence the project managers, team members, and the client to make project delivery successful. Provide technical advice, business knowledge, or management advice with the project members as required
• Suggest and negotiate change requests, contractual changes, resource allocations, and scope changes to set reasonable project goal and delivery
• Maintain and expand good communications and relationships with client stakeholders
• Work with Insurance practice to promote new project proposals and solutions and facilitate communications, particularly between offshore team and client
• Work with Sales team to explore potential business opportunities within client organization. Promote senior executive relationship
• Establish and follow up the account plan to have Insurance and other practices to expand business
• Coordinate and promote common strategy and account plans with other regions. Exchange information and maintain relationships with the practice and sales members to win the business as a global service provider. Monitor and capture Head Office strategy and plans to help other regions get mandates on a global basis
• Continuously report to the Delivery Executive on the account and projects. Propose potential ideas and plans for appropriate delivery and business expansion

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