Job Description
Appealing points - Senior leadership role overseeing end-to-end technology services Lead Application, Field, and Infrastructure Services teams in a complex, guest-facing environment, driving operational excellence and customer satisfaction.
- Strong focus on SLA-driven performance and continuous improvement Leverage ITIL and ITSM best practices, KPIs, and incident management to deliver reliable, high-quality technology services.
- Strategic partner to business and site leadership Act as a trusted advisor to leadership, influencing cross-functional initiatives while building high-performing, engaged technology teams.
Annual Salary: 20 Million and above
Job Responsibilities:
- Lead and manage Application Services, Field Services, and Infrastructure Services teams, driving operational excellence, accountability and customer satisfaction
- Champion a Destination Technology Support model that empowers first-line responders and ensures fast, effective service resolution.
- Serve as the delegate to the Technology Site Leader, regularly representing technology in site-level leadership meetings and cross-functional initiatives.
- Act as a trusted partner to park leadership, ensuring visibility into key technology efforts and aligning operational priorities with business goals.
- Drive SLA-based performance management across all technology services, using KPIs to monitor trends and deliver continuous improvement.
- Coordinate with D&T Delivery teams to ensure successful hand-off from delivery to support for new systems and capabilities.
- Collaborate with the Operational Excellence team to monitor and improve site-level system health, compliance, and incident readiness.
- Serve as executive support for major incident response and post-incident reviews, ensuring swift resolution, clear communication, and actionable root cause analysis.
- Cultivate a high-performing, engaged team culture that prioritizes learning, growth, and service excellence.
Job Qualifications:
- 10+ years of progressive IT leadership experience in operations, support, or service delivery
- Proven experience managing multi-disciplinary technology teams in complex, guest-facing environments
- Strong command of IT service management (ITSM), ITIL practices, and SLA-driven operations
- Demonstrated ability to lead through influence, drive cross-functional collaboration, and deliver business-aligned outcomes
- Experience with organizational change management, team development, and strategic planning
- Excellent communication, problem-solving, and stakeholder engagement skills
- High team morale, growth, and retention
Languages:
- Japanese: Native level japanese JLPT N
- English: Business level and above professional working proficiency
About Company:
Our Company aims to be the "world's leading entertainment company" centered on the operation which provides "world-class experiences".
We have been very successful in the past. And we want to continue to grow as a "global entertainment company" and we want to provide our guests with "world-class experiences."
Job Requirements: service delivery, Japanese JLPT N, team development,, D&T Delivery , Technology Support
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