Team :
Salesforce is looking for an addition to our expanding Data Center Operations team. To join this team, you'll need to have a passion for technology, and love working with the next generation of trust enterprise computing in the world. We're a fast-paced, agile, and innovative team. We're highly collaborative and work across all areas of our Data center technology stack. We focus on availability of our critical services for the business, qualify sophisticated compute changes, and trail-blaze new engineering solutions for the cloud.
Conduct all day-to-day operations for the Data Center
Installation of racks/enclosures and preparation of equipment to be installed.
Update cable management system as changes are made to data center cable plant
Update asset management system as equipment is added and removed from the data center
Define tasks for each project and work with all Tech and Prod teams to meet project timelines as well as provide status to team members and management on the completion of all tasks
Provide all information to assist with Data Center capacity planning for space and power.
Handle all vendor resources to complete tasks as defined in SOWs
Manage relationship with providers to ensure day-to-day operational success
Research new Data Center infrastructure equipment advancements and recommend changes as needed
Conduct all audits as required by company policies
Coordinate with the onsite delivery and shipping of all equipment.
Will be part of an on-call weekly rotation shared across the APAC Engineering team
Required Skills:
Excellent communication skills, both verbal and written in English and Japanese
Bachelor's degree preferred or equivalent and relevant work experience
Experience with Data Centers managing hardware assets
Project management approach with the ability to handle tasks in short timeframes
Extensive experience with rack and stack of server and network equipment installations
Proven day-to-day experience working in large, fast-paced heterogeneous environments, critical production data centers and co-location environments
Proven experience working with teams of onsite infrastructure build out engineers and vendors
Experience with a large variety of different vendor hardware such as servers, storage, and network equipment.
Familiar with the processes of pulling, terminating and testing copper and fiber network cabling. Experience with performing inventories of all cable, power cords and other infrastructure items.
Experience in contributing to detailed project plans for programs involving multi-functional teams and sophisticated requirements
Ability to multitask and manage numerous projects
Demonstrated ability to coordinate issue resolution across departmental teams and global teams within multiple time zones
Coordinating vendors, scheduling RMA's and on-site repairs as needed
Experience with Asset Management systems
Solid understanding of disaster recovery and business continuance methodology
Strong sense of methodology, process, and metrics including familiarity with Agile and Scrum methodologies
Desired Skills:
Consistent record of success and delivering results
Strong interpersonal and relationship building skills conducive to team development
Physical work ability to lift at least 20-30 kg on a regular basis (server lifts are in use)
Ability to travel nationally or internationally for training and in support of our growing remote locations
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