Job Description

Intersoftkk Inc. is a global Information Technology and Services Company offering all sorts of web and mobile application design & development, Salesforce & SAP enterprise solutions. We are a leading Digital Transformation Service firm with a rich history that dates back 24 years. We have served over 1000 clients and completed over 550 projects for our valued customers with a Comprehensive Range Of Technology-Related Services And End-To-End Solutions Including Business Consulting, Software Products, And Engineers For Hire Offshore Including Outsourcing. Our International Professional Team From the United States, Japan, United Kingdom, Australia, India, Singapore, Malaysia, Taiwan, and Dubai Has Been Developing, Brain Storming, And Deploying High Value, Productivity Enhancing Technology Solutions And Business Consultation For Start-Ups, Medium-Sized, And Enterprise Level Companies. At Intersoft, we have a wealth of experience working with organizations across a variety of industries like Fintech & Online Banking, Automotive & Mobility Industry, Block Chain & Cryptocurrency, Telecom & Networking Industry, Electronic Vehicle Industry, AI / ML & IoT Industry, E-Commerce & Retail Industry, Robotics Process Automation, Online Educational Industry, Health Care & Life Science Industry. Our Services: Mobile Application Development Web Application Development Salesforce Development SAP Implementation and Migration Infrastructure Managed Services Digital Marketing Intersoft will strive to create a superior work environment that will offer assistance to all key players and stakeholders – its clients, its employees, and its partners to achieve their aspirations together as a harmonized team and allow them to stretch themselves beyond their perceived boundaries to achieve the best possible.

The Role

Responsibilities:

• Provide touch support for data center equipment including servers, backup systems, storage devices, and network equipment.
• Perform hands-on tasks such as inventory capture, logistics support, portable storage media management, shipping/receiving, and asset tagging/barcoding.
• Coordinate with hardware vendors for replacements and facilitate restoration time during business hours.
• Conduct visual inspections and fault isolation for third-party equipment.
• Assist in diagnosing and resolving system-related issues, coordinating with third-party vendors when necessary.
• Rack, stack, install, and decommission equipment as requested.
• Conduct network cable testing, patching, and end-to-end network patching.
• Provide after-hours support for critical network upgrades and maintenance.
• Participate in disaster recovery testing and maintain timely communication on issue status and resolution.
• Update tickets for all reported incidents and troubleshoot network connectivity issues using diagnostic tools.
• Provide project-based support as requested by clients.
• Conduct annual audits of offsite tape storage vendors' inventory.
• Prepare and manage media for off-site storage and transfer as requested by clients.
• Log and track physical storage media in tape tracking systems.
• Manage inventory, insertion, collection, and reconciliation of tapes in storage libraries.
• Follow structured cabling best practices including clean routing and labeling of cables.

Ideal Profile

Requirements:

• Business Level English and Japanese (N3 Minimum) to effectively liaise with the stakeholders of the region
• Experience in data center operations and equipment maintenance.
• Knowledge of network infrastructure and troubleshooting methodologies.
• Familiarity with inventory management and logistics procedures.
• Ability to work independently and in a team environment.
• Strong communication and customer service skills.
• Flexibility to provide after-hours support and onsite presence within 4 hours when needed.
• Note: Training and guidance will be provided as necessary.

What's on Offer?

• Work alongside & learn from best in class talent
• Join a well known brand within IT Services
• Excellent career development opportunities

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