Job Description

In this role, you'll take over key responsibilities is focusing heavily on phone-based and written communication. You'll play a crucial part in supporting our vendors, tracking orders, and ensuring smooth operations across the board.

This is a remote position, and you'll need a stable internet connection and a quiet workspace for making clear, professional phone calls throughout the day.

Key Responsibilities

Outbound Vendor Communication

• Place outbound calls to vendors to explain the details of provided leads.

• Clarify any questions vendors may have and assist them in processing payments accurately.

• Offer support and information to help vendors close leads effectively.

Order Tracking & Monitoring

• Regularly monitor order tracking emails to ensure timely delivery.

• Identify and respond to any issues or discrepancies in order status.

• Communicate updates to relevant team members and stakeholders.

Customer Service (Phone & Email)

• Respond to incoming calls and emails from customers and vendors.

• Address inquiries related to services, lead status, payments, and order issues.

• Provide efficient troubleshooting and escalate when necessary.

Qualification

• Fluent in spoken and written English with excellent communication and comprehension skills.

• A clear, confident speaking voice for phone-based customer service.

• Previous experience in a customer support or vendor-facing role .

• Strong organizational skills with high attention to detail.

• Reliable internet connection and the ability to work independently in a remote setting.

• Comfortable with multitasking and managing a high volume of calls/emails.

Nice to Have

• Experience working with real estate or lead generation services.

• Familiarity with Xero and Zendesk platforms.

• Prior work in a remote or distributed team environment.

Tools You'll Use

• Xero – for invoicing and payment processing

• Microsoft Teams – for team collaboration

• Zendesk – for managing customer support tickets

• Outlook – for professional email communication

• Core Logic – for lead and order information

Technical Requirements:

• Equipment is self-provided

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.5 GHz processor and at least 8GB RAM

• Main Internet Service Speed: at least 50 Mbps cable connection

• Backup Internet Service Speed: at least 25 Mbps

• Dual Monitor

Benefits:

• Discretionary bonus - not a 13th month pay.

• Referral Bonus - 50 AUD per successful hire (3rd mark with the client)

• Dedicated support person (CSM)

• Fun culture

• Support from HR, Tax, and other specialties

• 10 Paid Annual Leaves; 9 Paid Australian Holidays (ONLY regular employees); 1 Birthday Leave

• Company Outing (For tenured employees; 6 months)

• Paid Training

• 100% Work-From-Home

• BIR as you are a contractor (Required to submit any contributions required by the government.)

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