Job Description

TITAN is a no-code, web-based platform in the Salesforce ecosystem that streamlines form creation, data collection, and workflow automation. It enables businesses to create customizable, user-friendly forms directly within Salesforce for seamless integration and efficiency. 

Join Titan as a dynamic and tech-savvy Technical Customer Success Manager ! In this role, you’ll serve as the primary contact for clients, managing onboarding, planning, and training. As part of our innovative CS team, we’re seeking a self-motivated professional with exceptional interpersonal skills to drive success.

• Build strong relationships, act as a trusted advisor, align solutions with customer goals, and ensure satisfaction and retention.
• Deliver training and provide technical documentation to maximize platform use.
• Monitor usage, address challenges, and implement strategies to drive adoption and success through regular check-ins.
• Conduct discovery meetings with key users and stakeholders of customers and partners to establish Titan as a core system, maximizing its value for the customer while driving increased adoption and identifying upsell opportunities.
• Lead onboarding to ensure seamless implementation, configuration, and optimization of our solutions.
• Partner with sales, product, and marketing teams, and relay customer feedback to improve products and processes.
• Ensure client satisfaction and retention of assigned clients.
• Educate clients on features and best practices.
• Proactively solve problems with our solution and product teams to ensure customer satisfaction

• Work with a dynamic and innovative team in a fast-growing SaaS startup
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
• Enjoy the flexibility of remote work and a healthy work-life balance
• Competitive compensation package and opportunities for professional growth and development

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.

REQUIREMENTS

• 5+ years in customer success, technical account management role within SaaS.
• Bachelor’s degree in: Computer Science, Industrial Engineering, Business
• 2+ years of CRM/ERP implementation/ Salesforce development/business analyst experience.
• Strong technical and interpersonal skills to guide customers and explain complex systems.
• Excellent problem-solving and communication abilities.
• Fluent in English; additional languages are a plus.
• Ability to work remotely across EU, IL, EST/PST time zones

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