Customer Service Representative Job at KIT Recruitment, Brampton, ON

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  • KIT Recruitment
  • Brampton, ON

Job Description

Looking for more than just another CSR role? Join a company where your attention to detail, quick thinking, and friendly nature won’t go unnoticed.

A leading manufacturer of premium packaging products is growing—and they’re looking for a Customer Service Representative who thrives in a fast-paced environment and enjoys being the go-to person for clients. Based in Brampton, this role is ideal for someone who loves solving problems, staying organized, and working with a supportive, tight-knit team.

Customer Service Representative Role Details:

  • 35-hr /week (Monday–Thursday: 9 AM–5 PM and Friday: 8:30 AM–4:30 PM)
  • $40,000 annual salary with yearly salary reviews
  • Annual performance bonus after 1 year of employment
  • 100% employer-paid medical and dental benefits after 3-month probation
  • Company pension plan
  • 2 weeks paid vacation (prorated in the first year)
  • Weekly payroll

Customer Service Representative Responsibilities:

  • Respond to customer inquiries via phone, email, and fax
  • Enter and update customer orders in the system
  • Verify order details, dimensions, and specifications
  • Work with EDI systems for order management
  • Manage two email inboxes and incoming calls
  • Follow up with customers on order status and updates
  • File customer records and maintain organized documentation
  • Retrieve orders from remote systems
  • Calculate simple product dimensions using a set formula
  • Organize customer information alphabetically

Customer Service Representative Qualifications:

  • Previous experience in a Customer Service Representative role (non-retail/fast food)
  • Strong communication and active listening skills
  • Excellent attention to detail and organizational abilities
  • Comfortable multitasking and prioritizing in a busy environment
  • High level of accuracy and ability to work under pressure
  • Strong keyboarding and data entry skills
  • Basic math skills
  • Team-oriented with the ability to stay focused and manage stress

Job Tags

Remote job, Trial period, Direct hire,

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