Job Description

Customer Service Clerks Supervisor With some duties as a customer service agent Panda Communications Corp. Location Compton, QC Salary 34.50 hourly / 60 hours bi-weekly Full time Shift Starts as soon as possible Benefits: Health benefits, Other benefits Languages Bilingual Education Bachelor's degree Experience 3 years to less than 5 years Work must be completed at the physical location. There is no option to work remotely. Asset languages Mandarin Work setting Rural area Responsibilities: Co-ordinate activities with other work units or departments Establish work schedules and procedures Identify workers’ training needs Prepare and submit reports Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality Perform same duties as workers supervised Co-ordinate, assign and review work Requisition materials and supplies Address customers' complaints or concerns Obtain and examine all relevant information to assess client feedback, inquiries, and complaints in the delivery of meaningful information and services. Train staff Respond to employee questions and complaints Provide product care and other information and service to customers Provide emergency response when required Explain the type and cost of services offered Consult with clients after sale to provide ongoing support Arrange for refunds and credits Answer clients' inquiries and provide information Answer inquiries and provide information to customers Answer written and oral inquiries Receive and log complaints Explain procedures, risks and benefits to clients Evaluate communication strategies and programs Enter client information in databases Supervision Customer service clerk 1 to 2 people Experience and specialization Computer and technology knowledge Internet Desktop publishing software MacOS Electronic mail Zendesk Zoho CRM Google Drive Investigative expertise Background checks (pre-marital, pre-employment, etc.) Additional information Security and safety Basic security clearance Reference required Transportation/travel information Willing to travel Own tools/equipment Computer Cellular phone Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Judgement Organized Reliability Team player Flexibility Ability to multitask Punctuality Quick learner Honesty Benefits Health benefits Dental plan Health care plan Vision care benefits Other benefits Free parking available Until: 2025-06-13

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