Customer Service Job at Linen Chest, Laval, QC

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  • Linen Chest
  • Laval, QC

Job Description



Customer Service | Head Office 

Our company is growing and we are looking for individuals who strive to be part of a team where delivering exceptional customer service is their passion! It is a full time Customer Service Agent position in the Customer Care Department.

Job Description



Responsibilities:

  • Deliver exceptional after sale service to our customers via various communication channels: email, chat, and phone call in our service center
  • Process returns, exchanges, and refund requests
  • Respond to inquiries about our products, services, the process of purchasing online, and their order status
  • Respond to customer feedback and deliver exceptional after sale service
  • Replace the receptionist as needed

Qualifications

  • Excellent verbal and written skills both in English and French
  • Resourcefulness, creativity and curiosity in troubleshooting and resolving customer issues
  • Passion, accountability and leadership in pursuit of customer service excellence
  • Critical thinking skills and a willingness to put yourself in the shoes of the customer (internal and external)
  • Team player, positive attitude and excellent listening skills
  • Enjoys working in a fast-paced environment
  • Ability to multi-task and handle pressure easily
  • Tech-savvy, knowledge of Zendesk and Magento an asset
  • 2-3 years previous professional experience in office work

Additional Information



We offer:

  • Work/family balance
  • Hybrid working mode
  • Positive and stimulating environment
  • Human and family oriented company culture
  • Opportunities for growth within the organization
  • Employee discount on all Linen Chest products
  • Group insurance program (medical and dental)
  • Lucrative referral program ($1,000)
  • Free on-site parking
  • Accessible by public transportation

 

Location: Head office, Laval

Please note that this is a full time position, we do not have any part time positions available

Come and have a career within the large Linen Chest family!

Job Tags

Full time, Part time,

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