Job Description

Job Description

CB Client Onboarding Assoc – 602

Role Summary: 

The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup of bank products and services for new and existing Commercial Bank clients.

Job Responsibilities:

• Identify, implement, and lead innovative, complex, large-scale client onboarding solutions focused on end-to-end ownership of the client experience
• Provide subject matter expertise for implementations, products and services, and training requirements to external clients and internal stakeholders
• Lead collaborative dialogue with the client, sales team, and subject matter experts to develop an implementations project plan tailored to the complex and dynamic needs of multi-entity, multi-jurisdiction clients
• Manage client relationships and partner with the sales team to present and communicate to clients Leverage technology and promote digital adoption to exceed client expectations
• Maintain controls agenda to ensure policies and procedures serve the client and protect the firm

Ultimately, you'll be expected to own our Client's Onboarding experience, end-to-end.  This includes:

• Representing us as the client facing, contact responsible for a successful end-to-end client experience during complex treasury product implementations with Commercial Banking clients around the world 
• Manage client and internal partner expectations with consultative advice regarding technical aspects of treasury solutions including – RFP responses, clients presentations and client visits
• Scope client requests and translate business requirements into detailed technical specifications for treasury services
• Use of MS Office tools to document scope, meeting agendas and minutes and project plans
• Use of workflow tool for status updates and document repository 
• Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations.
• Demonstrate creative problem solving and judgement
• Empowerment to escalate when support is needed to remove obstacles to success

Required Qualifications, capabilities and skills: 

• 3+ years of client consulting or financial services experience
• Strong business acumen combined with demonstrated experience structuring and managing projects
• Previous experience adapting to a fast-paced, changing, dynamic, client-facing work environment while driving results
• Excellent interpersonal, influencing, communication, and partnership skills
• Ability to anticipate, analyze, and synthesize data and provide holistic insights through effective story telling
• Expert level proficiency in Microsoft Office Suite

Preferred qualifications, capabilities and skills: 

• Passion for learning new operating models, technologies, and industry trends
• BA/BS degree
• Technical client consulting experience with transmissions and ERPs (technical roles)

​​​​​​​ Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.  

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

*Final Job Grade and officer title will be determined at time of offer, and may differ from this posting.* 

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.  (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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