Call Center - QA Job at 会社名非公開, 東京都

MzEwMkF2dWFXbUlDdFV6VGZBaW9rUjBYeUE9PQ==
  • 会社名非公開
  • 東京都

Job Description

As a Quality Assurance Analyst, you'll monitor customer interactions, evaluate agent performance, and ensure adherence to service standards. This role requires strong analytical skills and collaboration with cross-functional teams to drive continuous improvement.

Description

*

Monitor and evaluate inbound and outbound calls to ensure compliance with company policies, scripts, and quality standards.
*

Identify performance trends and areas for improvement through call audits and data analysis.
*

Provide detailed, constructive feedback and coaching to customer service agents to enhance service quality.
*

Collaborate with team leaders and training departments to develop and refine quality assurance guidelines and training materials.
*

Generate and present QA reports, highlighting insights and recommendations for process improvements.

Profile

* Native-level Japanese and business-level English, Korean fluency is a plus
* minimum 2 years QA experience in call center industry
* Amenable to work in Tokyo Office

Job Offer

* Work from home up to 4x per week
* Fixed work hours
* RSU Options

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

Job Tags

Similar Jobs

Bridgetown Delivery LLC

Delivery Driver - Non CDL - Amazon Job at Bridgetown Delivery LLC

 ...adhering to safety regulations. What Were Looking For SAFE Drivers: Must have a valid drivers license and be 21 or older with a...  ...Requirement: 4 shifts per week, including one weekend day No CDL required Amazon-branded vehicles provided! Ready to Join Us?... 

Center of Excellence in Wireless Technology

Virtual Assistant Job at Center of Excellence in Wireless Technology

Role Overview: As an Entry-Level Virtual Assistant, you will provide essential administrative and operational support to our team and clients...  ...document preparation, formatting, and editing. Conduct online research as required for various projects. Support clients... 

Slope

Product Growth Manager (Activation & Expansion) Job at Slope

 ...re at a pivotal growth moment. As we expand into some of the largest commerce ecosystems in the world, were looking for a Product Growth Manager to lead activation and expansion efforts across our platform partners. Your mission: turn platform traffic into approved and... 

Department of Education-School for the Deaf-Fremont

American Sign Language Interpreter Job at Department of Education-School for the Deaf-Fremont

 ...in the Transition Partnership Program (TPP) and others by interpreting and transliteration services; interprets for teachers,...  ...Requirements ~ The position(s) require(s) fluency in the American Sign Language language. If the State of California does not have a current... 

Zortech Solutions

React Developer Job at Zortech Solutions

 ...Job Title - React Developer Start Date - ASAP - 30 th September, 2025 - Remote Work, client location is Phoenix, AZ Primary Skills - React Native Job description Must Have Should be proficient in ReactJS and its core principles...