Job Description

Job Title: AI-Driven Business Process & Automation Specialist (HR & Payroll Focus)

Location: Vancouver, BC (Hybrid)

Type: Temporary 6–12 month contract

Reports To: Director of People & Culture, Dotted Line to Tech Services

Per Hour Range: $40-$55 CAD

Job Summary:

We are looking for an innovative and out-of-the-box thinker to join our People & Culture (P&C) team as an AI-Driven Business Process & Automation Specialist. This role is ideal for someone with a strong background in business process automation and HR technology who is eager to apply AI and automation to real-world HR and payroll challenges. The candidate will analyze and optimize end-to-end processes, identify opportunities to leverage a combination of automation and AI-driven solutions, and work closely with Tech Services to implement cutting-edge technology. This is an exciting opportunity for a tech-savvy problem-solver who is passionate about AI, digital transformation, and operational efficiency.

Key Responsibilities:

AI-Driven Business Process Analysis & Optimization:

• Work closely with the P&C and Payroll teams to map and analyze current HR and payroll processes, identifying opportunities for positive change and areas where AI and automation can drive significant improvements.
• Understand and recommend data models to underpin automation and AI-driven enterprise search, agentic workflows, and HR Co-Pilots.
• Develop and maintain AI-enhanced process documentation, including workflows, SOPs, and automation roadmaps.

AI & Automation Implementation:

• Partner with Tech Services to evaluate, recommend, and implement AI-powered automation solutions for HR and payroll processes such as onboarding, payroll processing, benefits administration, and talent management.
• Utilize AI-driven analytics, Robotic Process Automation (RPA), AI Agents and machine learning tools to optimize HR and payroll processes.
• Ensure seamless integration of AI and automation tools with HRIS, payroll, and other HR tech systems.

Collaboration & Stakeholder Management:

• Act as a bridge between HR, Payroll, and Tech Services, ensuring that AI and automation initiatives align with both business needs, technological capabilities, and privacy and security requirements.
• Engage with HR and Payroll stakeholders to gather requirements and validate AI-enhanced process improvements.
• Train HR and Payroll team members on AI-driven tools, automation best practices, and emerging technologies.

AI-Powered Data & Reporting:

• Leverage AI-driven data analytics to measure process effectiveness and automation impact
• Generate insights and predictive analytics to drive data-informed decision-making

Continuous AI & Process Improvement:

• Define and measure KPIs to drive the understanding of process effectiveness, AI solution impact, and indicators to drive a fail-fast approach.
• Stay up-to-date on the latest AI advancements, HR and payroll technology trends, and automation best practices.
• Advocate for a culture of AI-driven continuous process improvement and digital transformation within HR and Payroll.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Information Systems, HR Technology, AI, or a related field.
• Recent graduates or individuals with 1-3 years of experience in AI-driven business process automation, HR/payroll technology, or workflow optimization are encouraged to apply.
• Strong understanding of AI applications in HR and payroll systems, automation tools, and process improvement methodologies.
• Familiarity with AI and automation tools such as Microsoft PowerAutomate and PowerApps, UiPath, Workato, ChatGPT, or similar platforms.
• Knowledge of HR and payroll systems (e.g., ADP, UKG, Workday, SAP SuccessFactors) and AI-driven integration best practices.
• Experience with machine learning models, predictive analytics, and AI-enhanced decision-making tools is a plus.
• A creative mindset with a passion for AI innovation and problem-solving.
• Strong analytical skills with the ability to interpret AI-driven insights and translate them into actionable improvements.
• Excellent communication and stakeholder management abilities.
• Ability to adapt to emerging AI technologies quickly and work in a fast-paced environment.

Why Join Us?

• At WELL, we are more than just a leading health technology company—we are on a mission to positively impact healthcare through innovation, collaboration, and employee empowerment.

Here’s why you should consider joining our team:

• Great Place to Work Certified – Independently certified by Great Place to Work Institute Canada, we are committed to fostering a workplace culture built on trust, inclusivity, and employee well-being. Our ‘Healthy Place to Work’ ESG strategy pillar reflects our dedication to supporting our employees' health, happiness, and professional growth.
• Dynamic & Impactful Work – At WELL, your work directly contributes to enhancing healthcare experiences for providers, patients, and organizations.
• Inclusive & Supportive Culture – Diversity, equity, and inclusion are at the core of WELL. We celebrate and welcome team members of all backgrounds, identities, and perspectives, fostering a collaborative and empowering environment.
• Strong Commitment to Community & ESG – Our WELL Cares initiative encourages employees to give back to local communities through volunteering, donations, and fundraising efforts. We believe in making a difference—both inside and outside the workplace.

Want to learn more? Check out our story: WELL Company Stories.

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization.

At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

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