Job Description

Primary Location : United States of America-OHIO-Cuyahoga County-Strongsville

Work Locations : Strongsville Facility 13500 Darice Parkway Strongsville 44149-3839

Organization : Lottery Commission

Classified Indicator : Classified

Bargaining Unit / Exempt : Bargaining Unit

Schedule : Full-time

Work Hours : MON-FRI; 8:00AM-5:00PM

Compensation : $36.99/hour

Unposting Date : Nov 27, 2023, 10:59:00 PM

Primary Job Skill : Information Technology

Technical Skills : Systems Analysis, Technical Documentation, Testing Procedures, Software development/implementation

Professional Skills : Analyzation, Critical Thinking, Problem Solving, Teamwork

Primary Technology : Not Applicable

Agency Contact Name : Ohio Lottery Commission Office of Human Resources

Agency Contact Information : careers@lottery.ohio.gov

Business Process Analyst 2

(23000B2U)

Job Duties

The Ohio Lottery Commission supports teleworking as a work model for employees. Telework can improve an employee’s work/life balance and increase employee productivity. This position is eligible for hybrid work pursuant to the Ohio Lottery Commission’s Teleworking Policy, which incorporates both telework and in-office work days. If approved, the successful candidate will be required to comply with the requirements established in the Ohio Lottery Commission’s telework agreement and policy.

You are required to submit your resume as an attachment with your online employment application.

About Us:

The Ohio Lottery Commission is an exciting organization offering career opportunities across many different business functions. For more than 40 years, the Ohio Lottery has been building an amazing organization committed to growth and giving back – and having fun while doing it. Our mission is: Supporting education by offering entertaining gaming experiences. Our vision is: Investing in Ohio’s students and communities through gaming innovation.

We are looking for smart, passionate and creative people to join our team and help us achieve our mission. We embrace challenge, foster an inclusive culture, and value integrity, innovation and winning.

Click here to visit our website and learn more about our agency and the products we offer. Check us out on LinkedIn, Facebook, Twitter, Instagram, and YouTube!

If you are ready to play…Come join us!

What You'll Do:

• Responsibilities of the Business Process Analyst 2 include but are not limited to:
• Gathers and analyzes information and data, gathers and analyzes business requirements, recommends solutions, and performs user acceptance testing.
• Works closely with stakeholders such as Instant game subject matter experts, Online game subject matter experts, and Sports Gaming stakeholders.
• Provides crucial support to various Ohio Lottery Commission Offices including, but not limited to, Product Innovation, Finance, Sales, Video Lottery Operations, Sports Gaming, and Marketing.
• Assists with gaming system data gathering and analytics.
• Assists in supporting Internal Control System, Ohio Data Update, Internal Agent Database, Video Lottery Terminals, and Sports Gaming.
• Supports the growing library of Instant and Online games including:
  • Instant game loads, deletes, verifications, and testing.
  • Implements Online games from initial specifications to product delivery which also includes updates, promotional requests, and content verification.
  • Verifies updates and communication methods for gaming system hardware equipment, gaming terminals, and peripherals.
• Balances and verifies cashless transactions.
• Supports and tests mobile cashing and super retailer applications.
• Supports Scientific Games Cooperative Service Products department.
• Tracks and resolves gaming system vendor incidents.
• Develops project management skills.
• A solid knowledge and understanding of software development processes, procedures, user acceptance testing methods, and tools is important.
• Works as part of a team to accomplish goals and objectives.
• Learns and acquires new skills through attendance at trainings, workshops, and conferences.
• Assists in the mentoring of Business Process Analyst 1s.
• Performs other duties and works on special projects.
  

Job duty, knowledge, skill, and ability statements at a lower-level are understood to be able to be performed at any higher level.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Qualifications

60 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

• Or completion of associate core program in computer science, information systems, or business administration; 42 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

• Or completion of undergraduate core program in computer science, information systems, or business administration; 36 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

• Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology, Software Development/Implementation, Technical documentation, Systems analysis, Testing Procedures, Analyzation, Problem Solving, Critical Thinking, Teamwork

MAJOR WORKER CHARACTERISTICS

Knowledge of Ohio Lottery Commission & Office of IT rules, regulations, policies & procedures*; Oral & written communication tools & techniques; Customer support & personal service; State & agency policy, procedures & applicable laws*; Vision, mission & goals of agency*; OLC Customer Service Standards*; IT systems development lifecycle management concepts; Technical writing & documentation practices; Quality assurance principles; Requirement analysis principles & methods; Methods & approaches for sharing information through use of IT assets; Business process modeling methods & techniques; IT security principles & methods; Technical tools available for consideration; IT principles, methods & practices in the assigned specialty area; Performance monitoring principles & methods; Interrelationships of multiple IT specialties; Business process & operations of customer organizations; Online & instant ticket gaming rules, processes & procedures*; Computer hardware; Vendor terminal hardware*; Internal & vendor Back Office Systems*. Skilled in Reading comprehension; Speaking; Service orientation; Assuring quality; Identifying & specifying business requirements; Operation analysis; Time management; Interviewing; Presenting; Facilitating; Troubleshooting; Critical thinking; Complex problem solving; Developing & interpreting policy & strategies governing the planning & delivery of IT services; Active listening; Group facilitation; Relationship building. Ability to Define problems, collect data, establish facts & draw valid conclusions; Prepare meaningful, accurate & concise reports; Stay abreast of current technologies in area of IT assigned; Apply new developments to previously unsolvable problems; Map, design & improve processes; Handle process change; Educate business users; Monitor, measure & provide feedback on process performance.

(*)Developed after employment.

SUPPLEMENTAL INFORMATION

OCSEA/AFSCME bargaining unit position.

Promotional/lateral transfers honored pursuant to the bargaining agreement.

EXTERNAL APPLICANTS INVITED

UNUSUAL WORKING CONDITIONS: Normal working hours are 8:00 am-5:00 pm. Hours may change with notice based on operational need.

NOTE:

You are required to submit your resume as an attachment with your online employment application.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Start date immediately.

This position is non-exempt (eligible for overtime) from the Fair Labor Standards Act.

The applicant is required to provide details of minimum qualifications on the application form. Failure to do so will prohibit consideration of the applicant. If an interview is offered, supporting documentation/paperwork (e.g., college transcripts, DD Form 214 for veterans, copy of pertinent license or certifications, etc.) will be required at the time of the interview.

New hires agree to participate in the State of Ohio Direct Deposit of Paycheck Program per Section 124.151(B) of the Ohio Revised Code.

Internal and external applicants please submit ADM-4268 (Civil Service Application) to the Ohio Lottery, Office of Human Resources, no later than 11:59PM of the posting deadline date listed. Applications received after 11:59PM on the designated deadline date will not be considered. Applications must be submitted online at Paper applications will not be accepted or considered. All questions concerning employment opportunities with the Ohio Lottery should be directed to the Ohio Lottery, Office of Human Resources at careers@lottery.ohio.gov. You may also call the TDD number at 1-800-750-0750 (toll free). The Ohio Lottery does not discriminate on the basis of race, religion, color, sexual orientation, national origin, ancestry, age, sex, gender identity or expression, mental or physical disability, genetic information, veteran status and/or military status in employment or the provision of services. NOTE: Those who are contacted for an interview should inform the Ohio Lottery Office of Human Resources as soon as possible if, as a result of a disability, they will need an accommodation to participate in any phase of the interview process. Such notice will not affect your eligibility to apply for this position.

Background Check Information

CONVICTION OF A FELONY, OR A MISDEMEANOR OF THE FIRST, SECOND OR THIRD DEGREE, WHICH INVOLVED GAMBLING, FRAUD OR MISREPRESENTATION, THEFT, OR ANY CRIME OF MORAL TURPITUDE, PROHIBITS AN APPLICANT FROM BEING SELECTED FOR THIS POSITION, AS LONG AS THE RECORD OF THE CONVICTION HAS NOT ALREADY BEEN SEALED. ORC 3770.021

EMPLOYMENT CONTINGENT UPON SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND CHECK AS REQUIRED BY SECTION 3770.02(D) OF THE OHIO REVISED CODE.

Job Tags

Holiday work, Full time, Remote job, Part time, Work experience placement, Immediate start, Felony friendly,

Similar Jobs