• Receiving customer calls and assisting customers with question and concerns for Tier 2
• Handling inbound calls, providing over the phone support.
• Transferring and escalating calls in a timely manner to supervisor or manager.
• Conveying accurate information to our customers.
• Successfully resolving client issues.
• Updating systems and following policies and procedures as per guidelines.
• Assist in training Tier 1 CSRs
• Participate in call listening and scoring
• Manage special projects as assigned
• 2 – 4 years experience in call centre customer service
• Excellent telephone manners and customer service skills.
• Bilingual French Language.
• Strong computer skills in MS Office.
• Ability to work independently and take initiative as required.
• Must be able to work in a team environment.
• 57k –65k Base Salary (based on experience)
• Full Benefits after six months
• 3 weeks vacation
• 35-hour work week
• 9 am – 5 pm. Or 8 am to 4 (Monday – Friday)
• Comprehensive Healthcare insurance (e.g., Medical, Dental and Eye Care)
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