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JOB TITLE: OUTLET BAR BACK

DEPARTMENT: FOOD & BEVERAGE OUTLETS

REPORTS TO:OUTLETS MANAGER

OVERVIEW/BASIC FUNCTION: Responsible for the preparation duties for 1927 and Reflections bars. Responsible for assisting both servers and bartenders in all facets of the food & beverage preparation and service. Duties include setting up and dismantling bar; setting up dining space as needed, setting up back of house and service stations as needed. Responsibilities are to assist bar team and service teams in ensuring ultimate guests satisfaction.

RESPONSIBILITIES:

• Be familiar with all the Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Responsible for stocking all supplies in the bar before, during and after each shift, including paper goods, alcoholic and non-alcoholic beverages, consumables, glassware, linen, condiments used in mixing drinks, stocking the bins.
• Assist servers in all aspects of food service; from setting silverware, serving food, clearing and cleaning the tables.
• Assist in bussing all tables of glassware and debris during the course of service.
• Maintain complete knowledge of:

a) sections, table numbers, room capacity, hours of operation, proper table set-up and dress code of the bars.

b) all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the bars.

c) the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

d) all menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.

e) some knowledge of the Micros P.O.S. and manual systems.

• Retrieve all alcoholic beverage items from bar and serve to guest.
• Open and serve wine/champagne bottles.
• Remove soiled wares from tables and pantry areas and transport to dishwashing area.
• Clean and reset tables immediately after guest departs.
• Collect and report tips at the end of the assigned shift.
• Complete closing side duties:

a) Properly breakdown and store all reusable goods.

b) Clean all equipment.

c) Restock items for next service.

d) Remove all dirty linen.

e) Marry and stock all condiments.

f) Reset tables for next meal period.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive internal and external guests relations at all times.
• Takes pride in personal appearance and follows hotel grooming guidelines and dress code.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work area.
• Use Brichstreet inventory system to requisition stock; create requisitions when stock pars need replenishment, collect and put away stock. Following and maintaining par levels.
• Perform all other reasonable job related duties.

QUALIFICATIONS:

Experience : Minimum 1 years’ experience in Food & Beverage preferably in a luxury hotel environment.

• Education: High school diploma.

General Skills : Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Excellent communication and interpersonal skills.

Technical Skills : Serving It Right Certification; FoodSafe Certification. Knowledge of Micros System/ POS system

Language : Required to speak, read and write English. Knowledge of additional language as an asset.

Physical Requirements : Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: Serving It Right Certification; FoodSafe Certification

Visa Requirements: Must be legally eligible to work in Canada.

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