Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the AAdvantage Travel Rewards team. We aim to empower our team members to make informed decisions that impact American Airline’s loyalty program. Our collaborative approach combined with exposure to different experiences creates an environment rich with opportunities to learn and grow. We’re looking for candidates who demonstrate curiosity, take initiative and are data and results driven.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

 

• Design, manage, and deliver Travel Rewards Programs for American Airlines
• Collaborate with business partners to enhance joint offerings
• Work with cross-functional teams (IT, Analytics, Finance, Sales, etc.) on program tasks like user stories, iteration planning, reporting, and customer communications
• Support daily operations of Loyalty programs, including data exchange, tracking, and reconciliation
• Identify system gaps and implement process improvements
• Lead strategic planning, valuations, and execution with third-party tech providers
• Promote a customer-focused, data-driven culture to improve user behavior insights
• Collaborate with tech providers to monitor and optimize platform performance
• Automate dashboards, manage budgets/forecasts, and provide performance reports to senior management
• Travel up to 25%.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent experience/training
• 2-3 years of related experience

Preferred Qualifications- Education & Prior Job Experience

• Airline/travel experience
• Knowledge of AAdvantage loyalty program
• Knowledge of airline ticketing policies/procedures, tariffs/taxes
• Familiarization with Customer Program data
• Experience in product management and/or strategy/development experience, data analysis

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Knowledge of Ventana and Sabre
• Ability to manipulate and report on large data sets
• High level of initiative, collaboration, and creative problem solving
• Strong analytical and interpersonal skills
• Demonstrated leadership and strong experience in internal & external collaboration, including with senior leadership
• Ability to be flexible in rapidly changing conditions and priorities

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Remote job, Flexible hours,

Similar Jobs