Job Description
You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence.
Your Role
You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth.
You will do this by working with a variety of internal + external stakeholders whilst focusing on the following key objectives.
Your Responsibilities
- To take lead in monitoring + driving sales activities.
- To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable + sustainable businesses.
- To conduct regular reviews of sales leads + customer portfolios with key stakeholders.
- To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is being make with our pricing team.
- To provide CCL team the customer’s feedback + support on resolutions as required.
- To take the lead in onboarding + implementation of new customer, ensuring that standard operational procedures are update for handing over to our Customer Care Locations (CCL).
- To maintain + update relevant customer information on internal systems.
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.
Your Skills and Experiences
- Your strong focus + knowledge along with your customer + stakeholder relationships will be the key to your success.
- You have been selected for this role because of your knowledge across our operations + because you possess the key attributes, we are looking for.
Good Reasons to Join
At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!
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