Job Description
Who We Are
O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors across Ontario. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.
Why Work for O'Dell HVAC Group?
As one of Canada's Best Managed Companies, we offer our employees:
- Competitive Salary – We recognize and reward contributions to our success.
- Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
- Professional Development – We support continuous learning and career growth for all roles.
- Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
- Summer Fridays! – Wrap up early on summer afternoons!
We are seeking an Aftermarket Sales Representative to join our Sales team. Reporting to the Territory Manager, you will oversee the sale of aftermarket products, maintain strong vendor and customer relationships and contribute to the growth of O’Dell. You’ll will be responsible for identifying tailored and effective aftermarket HVAC solutions that meet customer needs and ensures exceptional customer satisfaction that aligned with our sales process.
What You'll Be Doing
- Building relationships with existing customer while actively seeking new business opportunities.
- Manage the entire aftermarket sales process, from ordering processing and quote generation to purchase orders, payment collecting, and delivery scheduling, ensuring accuracy and timely fulfillment.
- Support customers through returns, warranties, and service related inquires.
- Delivering exceptional customer service and support through in-person visits, phone calls, and emails.
- Educating customers about product features, benefits, and applications.
- Utilizing the ERP (NetSuite) to enhance customer engagement.
- Collaborating with team members to coordinate sales activities, share market insights and achieve business goals through effective communication.
- Other duties as assigned.
What You Bring
- A post-secondary education (degree or diploma).
- A minimum of three-four (3-4) years' experience in progressive HVAC industry sales.
- Proficiency in ERP systems and sales software; experience with NetSuite is considered an asset.
- Exceptional customer service expertise with a proven ability to build and maintain strong client relationships.
- Strong working knowledge with Microsoft Office Suite.
- The ability to be nimble and adaptable within a changing and fast-paced environment.
- The ability to collaborate and communicate effectively, both written and verbal, with teams, vendors, and stakeholders.
- A valid G class license with reliable transportation to travel to customer locations and business events as required.
Accessibility Commitment
At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).
If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone.
For any accommodation requests or questions, reach out to Human Resources.
Job Tags
For contractors, Summer work, Work at office,