Job Description

As we continue to grow, we are looking for a After-sales Manager to lead our post-sales operations and ensure a seamless experience from order to delivery and beyond.

Description

* Lead and manage a team responsible for after-sales service, order fulfillment, customer communication, and project coordination.
* Oversee the entire customer care process, including spare parts handling, service support, and escalation management.
* Coordinate closely with internal teams (Sales, Engineering, Logistics, and Service) and external suppliers for purchasing and procurement activities.
* Monitor and manage project delivery timelines, ensuring customer satisfaction and internal alignment on all deliverables.
* Develop and implement standard operating procedures to improve efficiency, response times, and service quality.
* Act as the voice of the customer internally, supporting continuous improvement initiatives.
* Provide regular reporting to management on KPIs, customer feedback, and project status.

Profile

* Previous experience in customer service, project coordination, or after-sales management in an industrial or technical environment.
* Proven leadership experience managing small-to-medium-sized teams.
* Strong knowledge of order management, delivery logistics, purchasing, and technical support processes.
* Excellent communication, problem-solving, and organizational skills.
* Business-level proficiency in Japanese and English.
* Hands-on, proactive, and solutions-oriented mindset.

Job Offer

* Competitive salary around 13 million JPY, with a sales incentive.
* Exposure to the latest technologies in the industrial/manufacturing sector.
* Comprehensive training and development programs.
* Encouraging and supportive company culture.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Linh Pham on +813 6832 8670

Job Tags

Similar Jobs