Job Description

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at

Please Note: This competition is limited to current salaried NAIT staff.

Are you an engaging, organized and service-oriented person that enjoys taking initiative and supporting a variety of projects in a team environment? The shop AT NAIT team ( is looking for an Administrative Assistant who has excellent interpersonal and organizational skills, a creative spark for communications and marketing, and a flare for being resourceful. Reporting to the two Managers within the Bookstore, this role is an integral support for the department’s team and is responsible for day-to-day coordination and implementation of support systems that help our business thrive. If you take pride in your work and can see yourself as our new team member, then we welcome your application!

Key Responsibilities:

• Support the Management Team and departmental leadership teams in a variety of areas related to the operations, student success, and the NAIT community.
• Work with colleagues, NAIT departments, and external partners to facilitate departmental communication and messaging, such as desktop publishing for marketing materials, team handbooks and newsletters
• Process and administer functions and services related to office management and special programs operated by shop AT NAIT (e.g. leading sponsored student accounts administration).
• Administer staff training and recruitment processes
• Support the area’s marketing team in creating, organizing, and delivering high-energy, customer-focused promotions.
• Greet office visitors and assist with inquiries in a welcoming and professional manner.
• Join the team in offering an excellent experience for students and the NAIT community, giving added hands-on support during rush, intakes, and special store promotions.
• Supporting reporting standards (i.e. safety reports and other audit reports)
• Weekly upkeep and overview of our website content for accuracy and ease of shopping
• Develop and maintain shop AT NAIT’s social media (Facebook, Instagram, Twitter, and TikTok) content in collaboration with the team. Engage with followers on social media, including responding to relevant messages and comments and provide social customer service. Analyze data for impact.
• Design and produce posters, social media graphics, etc.
• Assist the buying team when required with part set up, reporting and requisition processing
• Assist customer service team during peak periods as required

Skills & Abilities:

• A positive attitude with excellent skills in teamwork, customer service, resourcefulness, and communication.
• Strong attention to detail, while often working under tight timelines
• The capacity to organize and administer several projects in tandem with daily responsibilities, and model flexibility in a dynamic work environment.
• An aptitude for social media platforms and computer software programs, including fluency in MS Office
• Thorough training and knowledge of Adobe Creative Cloud Suite (Photoshop, Illustrator) and Canva.
• Use of good judgement and discretion in the administration and prioritization of tasks and projects.

Qualifications:

• Must have minimum of 2-3 years experience in administration or a related field; preference will be given to candidates with experience in a retail or post-secondary environment.
• High school diploma with post-secondary education, preferably in office administration.
• Experience managing social media channels and developing engaging content as part of an organizational strategy
• Must have experience or education related to marketing, communications, or design.
• An equivalent combination of education and experience may be considered.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

Remuneration : $44,256.94 - $57,140.72 annually, plus a comprehensive benefits package. (Classification – Administrative Support IV)

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

We are proud to have been named one of Alberta’s Top Employers for 14 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering an environment that supports equity and cultivates inclusion through our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at careers@nait.ca.

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